Legal
Privacy Policy
MindTree Psychology is committed to protecting the privacy and confidentiality of the personal and health information you share with us.
Our commitment
MindTree Psychology handles all personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and applicable Queensland health records legislation. As registered health practitioners, our psychologists are also bound by the professional and ethical obligations of the Psychology Board of Australia and AHPRA.
What we collect
The information we collect may include your name, contact details, date of birth, Medicare and health-fund details, GP or referrer details, presenting concerns, clinical notes, and any assessment results relevant to your care.
How we use your information
Your information is used solely to provide safe, high-quality psychological care, to communicate with you about appointments and accounts, to liaise with your referring practitioner where appropriate, and to meet our legal and professional obligations.
Confidentiality and disclosure
Information you share in sessions is confidential. Limited exceptions apply where disclosure is required by law, where there is a serious risk of harm to you or another person, or where you have provided consent for information to be shared (for example with your GP under a Mental Health Treatment Plan).
Storage and security
Records are stored securely in Australia using access-controlled practice-management systems. Physical records are held in locked storage. We retain records for the periods required under Queensland and national health-records legislation.
Accessing and correcting your information
You may request access to, or correction of, your personal information by contacting our reception team in writing at reception@mindtreepsychology.com. Requests are handled in accordance with the Privacy Act 1988 (Cth) and our applicable professional obligations.
Complaints
If you have a concern about how your information has been handled, please contact us first so we can attempt to resolve it. You may also lodge a complaint with the Office of the Australian Information Commissioner (oaic.gov.au).
This policy is reviewed periodically and may be updated. Please check this page for the most current version.