Question 1

What is psychology?

Accepted Answer

Psychology is the scientific study of human behaviour and mental processes. Psychologists are trained professionals who help people understand and manage their thoughts, feelings and behaviours through evidence-based psychotherapy. In therapy, you work collaboratively with your psychologist to explore what's contributing to your difficulties and to develop practical strategies for change. It can support a wide range of concerns including anxiety, depression, trauma, relationship difficulties and more. New clients begin with an initial assessment so your psychologist can understand your situation and tailor a treatment plan. Sessions are confidential and provide a safe, non-judgmental space to work on your goals.

Question 2

Why see a psychologist?

Accepted Answer

Almost half of Australians will experience a mental health difficulty at some point in their lives. While many people cope with challenging experiences on their own or with the support of family and friends, others benefit greatly from professional support. Psychological therapy is helpful for mild, moderate and severe mental health concerns, as well as for navigating difficult life events and relationship challenges. Research consistently shows that psychotherapy - often combined with medical care where appropriate - supports meaningful, long-term change.

Question 3

What's the difference between a psychologist and a psychiatrist?

Accepted Answer

Both psychologists and psychiatrists work with mental health, but their training and focus differ. Psychologists specialise in psychotherapy and behavioural strategies to help you manage stress, emotions, relationships and mental health concerns. Becoming a registered psychologist requires a minimum of six years of study and supervised practice. Psychiatrists are medical doctors who can prescribe medication and often work with more severe or complex mental illness, typically focusing on diagnosis and medication management.

Question 4

How do I know if I am eligible for a Medicare rebate?

Accepted Answer

Book an appointment with your GP to discuss whether a Mental Health Treatment Plan is appropriate for you. If eligible, your GP will prepare the plan and a referral letter, which you'll bring to your first appointment at MindTree Psychology to claim a Medicare rebate.

Question 5

Do I need a referral to see a psychologist?

Accepted Answer

No - you can book directly with our psychologists without a referral. Please note that Medicare rebates only apply when you have a valid Mental Health Treatment Plan and referral from your GP or psychiatrist. We recommend speaking with your GP about the Better Access to Mental Health Care Initiative. If eligible, you can receive a partial rebate on the first six sessions.

Question 6

Do you have after-hours appointments?

Accepted Answer

Our Gold Coast psychologists see clients between 8am and 6pm, Monday to Friday.

Question 7

What should I expect from my first session?

Accepted Answer

After booking, you'll receive a welcome email confirming your appointment and outlining our fees and rebates. If you have a Mental Health Treatment Plan or referral, please bring it with you. We suggest arriving around 15 minutes early to complete some brief intake paperwork. Your first session begins with a walk-through of important information, including confidentiality and (if relevant) your Mental Health Treatment Plan. The rest of the session focuses on understanding your concerns, relevant background, and shaping a flexible plan for future sessions together.

Question 8

How long are sessions?

Accepted Answer

Initial sessions run between 50 and 90 minutes. Subsequent sessions are typically 50 to 60 minutes, with extended appointments available on request.

Question 9

How many sessions will I need?

Accepted Answer

This varies depending on your goals and circumstances. Many people notice meaningful improvement within 3 to 6 sessions, with most feeling significantly better within 10 to 20 sessions. More complex concerns may benefit from longer-term support. Your psychologist will discuss recommended frequency and duration during your first appointment.

Question 10

Is what we talk about confidential?

Accepted Answer

Yes. Information you share with your psychologist is confidential, with two key exceptions: if there is a risk of serious harm to you or someone else, or if we are compelled to disclose by law (for example, a court subpoena). If either arises, your psychologist will discuss it with you.

Question 11

Do you have a cancellation policy?

Accepted Answer

Yes - MindTree Psychology has a 24-hour cancellation and rescheduling policy. Please provide at least 24 hours' notice if you need to change or cancel your appointment so we can offer the time to another client. If less than 24 hours' notice is given, or you do not attend, 100% of the session fee applies. Medicare and private health funds do not provide rebates for missed or cancelled appointments.

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